Shipping Terms

"Every day, we deliver to hundreds of customers across the world with our Free Shipping option. Our goal is to offer you the most economical shipping, no matter where you live. We want all of our customers to be happy with their order and decision to balance a good value with our Free Shipping option."

 

EPIC WORLD STORE SHIPPING 

 

SECTION 1-PREMIUM, EXPEDITED, AND INTERNATIONAL SHIPPING OPTIONS:

Premium or Expedited Shipping Options: Please note that premium or expedited shipping options, such as epacket, USPS, UPS, FEDEX, or DHL, are only available for select orders and are dependent on destination, weight, and purchase price.

International shipping (refers to shipments outside of United States): Please note that not all products listed on our website are available in all countries, and if a shipping method is not available for a certain product then the product is not available to ship outside of the U.S.A.

SECTION 2- MULTIPLE PRODUCT ORDERS:

We source products from multiple suppliers to ensure that we can offer maximum variety and supply availability, therefore, your ordered products may not ship in the same package or arrive on the same day. If your items are sourced from different suppliers, then you will receive separate shipment notifications and tracking numbers (if available) for each product ordered. Please see Tracking Code Statuses for more information about tracking numbers.

SECTION 3- DELIVERY TIMES (TWO PARTS):

Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 72 hours after the order is placed. The manufacturer and carrier process the orders, which takes an additional 3–7 days.

Shipping time: This refers to the time it takes for items to be shipped from the supplier’s warehouse to the destination.

Free International delivery for can take to 12–40 days to arrive at the destination after the order is shipped. Since shipping is free, we will ship your products through the most economical shipping option available. Meaning that orders can be shipped by epacket (when available) or any other economical carrier available at the time of your order.

For orders upgraded to premium or expedited shipping, we will ship your package by one of the following carriers: epacket, DHL Express, UPS, o FedEx. Our premium and expedited shipping options can take 6-23 days to arrive depending on the shipping option selected during check out. 

Though very uncommon, depending on your order size some orders may experience a delay at customs, and customs duties and taxes may apply. Customers are responsible for any customs duties or taxes that are incurred during shipment (this is very uncommon). Customers will also be responsible for arranging delivery of any items that are delayed at customs.

We source products globally so shipping times can vary depending on delivery destination, but be patient as your items will arrive. We want all of our customers to be happy with their order, and their choice to balance value with patience, but If you do not receive your package within 40 days after the date of shipment, please email support@epicworldstore.com and we will remedy the issue.

Please note that our estimated shipping times for the free shipping options are updated regularly based on the average shipping time for recent orders of similar items.

If you paid for premium or expedited shipping and the shipping is delayed for reasons within our control, we will gladly refund the shipping cost to you just email us at support@epicworldstore.com.  

SECTION 4- TRACKING CODE STATUSES:

Tracking Your Package: As soon as your order is shipped you will receive an email notification confirming shipment.

Please remember that not all shipping carriers provide tracking numbers for ordered products, but don't worry if something goes wrong in the shipping process we have many ways to make things right.

If a tracking number is available, you will receive the tracking number via email as soon as your order is shipped. it can take up to 5-10 days after your order is processed for the tracking number become available or to start showing any information, but it will appear eventually just be patient.

Unrecognized Tracking Codes or Tracking Codes Not Found: This tracking number status may happen if your order was recently processed from the warehouse, or tracking information may not be available for your order from the selected shipping carrier.

If after 10 days of your shipment confirmation your tracking code is still not available, please email support@epicworldstore.com to verify that tracking numbers are available for your order. If no tracking information is available, we will gladly follow up with the supplier to check on the status.

In Transit: If the status of your order is "In Transit", this means that the shipment has been dispatched or departed from its country of origin. Also, it may also mean that package has arrived its destination country and pending customs inspection.

Once your tracking number is available, you can track your order on the following pages:

Epic World Store AfterShip

or

Package Radar

or

17 Track

or

Global Tracking

Pick Up: The "Pick Up" tracking status means that the package has arrived at a local delivery point or it is out for delivery. Note: Generally, the carrier has a collection deadline, we would advise you to pick up your package at once, or it might be returned to the sender.

Expired: Item in transportation period for a long time and does not deliver results on tracking page. Also, the package may have been lost during the transportation period.

Alert: The item might undergo unusual shipping conditions, this may due to several reasons: item refused by the addressee; incorrect/illegible/incomplete address; expired retention period; addressee absence. Also, the package might be retained by customs department for any given reason. Finally, the package may have suffered damage or been lost during the transportation period.

Undelivered: This tracking status means that the package was attempted for delivery but failed, this may be due to several reasons: addressee not available at the time of delivery; delivery delayed and rescheduled, addressee requested later delivery, the address problem - unable to locate premises, rural or remote areas.

Delivered: The final tracking code status which means that the package reached it’s destination and is successfully delivered. If you do not receive your package within 40 days after the date of shipment, please email support@epicworldstore.com and we will remedy the issue.

SECTION 5- CHANGES TO TERMS OF SERVICE:

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 6- CONTACT INFORMATION:

If you have questions about any Terms of Service, please review our FAQ's page or email info@epicworldstore.com.

Current customers, please contact support@epicworldstore.com with any shipping, tracking, or delivery inquiries you may have.